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For freelancers, particularly those with clients abroad, PayPal is a familiar tool. Adjusting payments with domestic banks can be cumbersome, hence many prefer using PayPal for its convenience and global reach.

In Zimbabwe, PayPal is not as prevalent as conventional banks, but its ease of use is noteworthy. Let's delve into the history, functionality, and key aspects of PayPal, a prominent global e-wallet.

History of PayPal

PayPal was established in 1998 as Confinity by Max Levchin, Peter Thiel, and Luke Nosek. Initially focused on developing security software for handheld devices, Confinity pivoted to creating a digital wallet, launching the first PayPal prototype in 1999.

In March 2000, Confinity merged with X.com, an online banking company founded by Elon Musk. X.com soon concentrated solely on PayPal, and in 2001, Peter Thiel took over as CEO, rebranding X.com to PayPal.

Following its initial public offering (IPO) in 2002, PayPal was acquired by eBay for $1.5 billion. Today, PayPal is one of the largest online wallets globally, operating in 202 countries and supporting 25 currencies, including Zimbabwean dollars.

Is PayPal Safe? It Depends!

PayPal facilitates transactions on global e-commerce platforms such as Amazon and eBay, and allows for money transfers between PayPal accounts and supported banks. With its robust protection system, PayPal is considered one of the safest methods for online transactions.

However, PayPal is not without its challenges, particularly for sellers. Despite offering buyer protection, PayPal's seller protection is limited, often siding with buyers even in contentious claims. Additionally, since PayPal is not insured by the Federal Deposit Insurance Corporation (FDIC) in the US, sellers could lose their balance if the company fails.

To ensure security, users should create strong passwords, enable two-factor authentication, connect PayPal to credit rather than debit accounts, and disable instant transfers. This helps protect both PayPal and bank accounts from fraudulent activities.

How to Send Money with PayPal on Applications and PCs

Sending money with PayPal is straightforward, whether using the mobile app or the website. Here’s how:

Using the PayPal Mobile App:

1. Open the app and tap "Send."
2. Enter the recipient's name, email, or phone number, then tap "Next."
3. Enter the amount and tap "Next."
4. Select a payment method and tap "Next" again.
5. Review the details and tap "Send Now."

Using the PayPal Website:

1. Log in to your account at PayPal.com and click "Send."
2. Enter the recipient's email or phone number, then click "Next."
3. Choose between "Sending to a friend" or "Paying for an item or service."
4. Enter the amount and click "Next."
5. Review the details and click "Send Payment Now."

Can I Request a Refund if I Transfer Money to the Wrong Recipient?

If you accidentally send money to the wrong recipient, getting a refund depends on whether the recipient has a PayPal account. If they do, the money cannot be retrieved unless the recipient agrees to return it.

To cancel a payment before it’s claimed:

1. Log in to your PayPal account.
2. Go to "Activity" and select "All Transactions."
3. Find the payment you want to cancel.
4. If the payment is unclaimed, click "Cancel" and then "Cancel Payment."

If the recipient does not have a PayPal account, the money will remain unclaimed until they create one. Contacting the recipient directly to request a refund is advisable.

For incorrect payments to companies, contact their customer service or use PayPal’s Resolution Centre for assistance.

How to Receive Money on PayPal

Receiving money on PayPal is hassle-free. Simply provide your email address or a payment request link, and the sender will transfer the money to your PayPal account. You’ll receive a notification once the payment is made.

To request money:

1. Log in to your PayPal account.
2. Tap "Request."
3. Choose "Share link to get paid."
4. Share the link via your preferred platform.

Companies that Accept PayPal

Major e-commerce platforms like Amazon and eBay accept PayPal. Additionally, online services such as the Play Store, App Store, Netflix, Spotify, and Steam support PayPal payments. Many physical stores, including Walmart, Target, Best Buy, Samsung, and Apple, also accept PayPal, especially through its NFC-enabled payment system or PayPal-supported Mastercard.

How to Use PayPal for Transactions at Physical Stores

To use PayPal for in-store purchases, you can utilise NFC-enabled payments through G-Pay, Apple Pay, or Samsung Pay. PayPal also offers debit and credit cards in some countries, which can be used wherever Mastercard is accepted.

PayPal Credit: Cardless Credit Service

PayPal Credit is a digital line of credit linked to your PayPal account. Though not available in Zimbabwe, it allows for interest-free payments over six months for purchases over $99. PayPal Credit functions similarly to a regular PayPal account for online transactions, though it is not usable in physical stores.

Conclusion

PayPal is a versatile and globally recognised digital wallet offering secure and convenient payment options for freelancers, businesses, and consumers. Understanding its functionalities and limitations is essential for safe and efficient usage. Whether for online shopping, freelancing payments, or in-store purchases, PayPal provides a robust platform for financial transactions.

FAQ

1. Is PayPal available in Zimbabwe? 

Yes, PayPal is available in Zimbabwe, allowing users to send and receive payments internationally.

2. Is PayPal safe for transactions? 

Yes, PayPal is considered safe due to its robust encryption and protection systems. However, users should employ strong passwords and two-factor authentication for enhanced security.

3. Can I get a PayPal debit or credit card in Zimbabwe? 

PayPal debit and credit cards are not currently available in Zimbabwe. Users can link their PayPal accounts to their local bank accounts for transactions.

4. How can I cancel a payment on PayPal? 

To cancel a payment, go to the "Activity" tab in your PayPal account, find the transaction, and if unclaimed, click "Cancel Payment."

5. What should I do if I send money to the wrong person? 

If the recipient has a PayPal account, contact them directly for a refund. If the payment is unclaimed, you can cancel it from the "Activity" tab. For company payments, use the PayPal Resolution Centre.

6. Can I use PayPal for in-store purchases? 

Yes, in some countries, you can use PayPal for in-store purchases through NFC payments or PayPal-supported Mastercard.

7. What is PayPal Credit? 

PayPal Credit is a digital line of credit linked to your PayPal account, allowing for interest-free payments on qualifying purchases. It functions like a credit card for online transactions but cannot be used in physical stores.

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